General
-
How do I get a refund?
-
Do I need to collect my tickets if I book online or via the app?
-
How do I find out if a film is on sale?
-
When will films be on sale to book?
-
What are the current film classifications?
-
Why are some films not shown at my local Cineworld?
-
When will films be on over Christmas?
-
How can I change my booking?
Applying for Unlimited
-
How do I apply for an Unlimited card online?
-
What are the different Unlimited membership groups?
-
Can I change my Unlimited membership group?
-
Can I use my Unlimited card at a cinema in a different UL group?
-
What are the uplift charges for the Unlimited groups?
-
Can I subscribe for Unlimited Membership if I am younger than 16 years old?
-
How do I sign up for Unlimited Membership using a Gift Voucher?
-
Can I pay for someone else's Unlimited membership?
-
Are there any specific requirements for my Unlimited card photo?
Digital Unlimited
-
How do I get a digital Unlimited card?
-
How do I use the digital Unlimited card?
-
Can I sign up for Unlimited via the mobile app?
-
Can I manage my Unlimited membership via the mobile app?
-
I have opened the app and my digital card is not displayed?
-
Can I use the digital Unlimited card instead of my plastic card?
-
I am under 16 years old, can I use the digital Unlimited card?
-
Can I continue using my plastic Unlimited card?
-
How can I order a replacement physical Unlimited card?
-
What if I still require a physical Unlimited card?
-
How do I reset my password?
-
Can I cancel my membership through the app?
-
If I sign up to Unlimited, will I still receive a physical card?
-
How do I update my photo on my digital Unlimited card?
-
Who do I contact if I have an issue with my digital Unlimited card?
-
My phone won't allow me to download the Cineworld app
Payments & Freezing your Membership
Unlimited Card Bookings
-
How do I make a booking online with my Unlimited card?
-
Can I book online?
-
What films can I book in advance?
-
Can I book in advance at the cinema?
-
Can I upgrade to special seating?
-
How many movies can I book in advance with my Unlimited card?
-
How do I cancel an online booking?
-
Can I make changes to an existing booking?
-
When can I collect tickets I booked online?
-
Can I collect tickets at the cinema if I have booked them online?
-
What do I need to collect my advanced booking tickets?
-
Do I need to collect physical tickets at the cinema?
-
Can I book tickets for a cinema outside of my membership group online?
-
What is the Friends & Family list?
-
How do I add people to my Friends and Family list?
Recommend a Friend
-
What is Recommend a Friend?
-
Who can benefit from the Recommend a Friend offer?
-
How can I Recommend a Friend to Unlimited?
-
When can I apply for a Recommend a Friend code?
-
What are the benefits of Recommend a Friend for me?
-
What's in it for my friend when they use my Recommend a Friend code?
-
How many friends can I Recommend?
-
How and when will I receive my free months?
-
What happens if I cancel my membership?
-
What happens to my free months if my Recommend a Friend cancels?
-
My friend has given me a code - what do I do?
-
I have signed up to UL using a code, how do I get my free month?
-
Why doesn't my Recommend a Friend code work?
My Cineworld
-
What is MyCineworld?
-
How do I register for a MyCineworld account?
-
When do I receive My Cineworld newsletters?
-
Are my personal details safe with MyCineworld?
-
Is booking quicker with a My Cineworld account?
-
I'm an Unlimited member. Can I benefit from My Cineworld?
-
Can I make a Group booking with My Cineworld?
Unlimited Partner Restaurants
Accessibility
-
Are your cinemas wheelchair accessible?
-
Do you accept CEA cards?
-
How do I book a wheelchair user ticket?
-
What are Autism Friendly screenings?
-
Do you have Changing Places in your cinemas?
-
Does Cineworld offer Dementia friendly screenings?
-
Does Cineworld offer Subtitled Screenings?
-
How do I find Subtitled Screenings?
-
Do your screens have Audio Description facilities available?
-
Do you provide Hearing Loops?
-
Are assistance dogs allowed in the cinema?
-
Do you allow Emotional Support Animals in your cinemas?
-
I'm not able to use an Unlimited digital, can I have a plastic card?
Gift vouchers
-
Do you sell Cineworld gift cards / gift boxes?
-
How do I check the validity of my Cineworld Gift Card or e-Gift Voucher?
-
How do I check the balance of my gift card?
-
Can I be refunded for any remaining balance left on my Cineworld Gift Card after it has expired?
-
Can I use my Cineworld Gift Card to partially pay for a purchase?
-
What do I do if I change my mind about the Gift Card, e-Gift Voucher, Gift Box or e-Gift Box I have purchased?
-
Which of your cinemas will be selling the Christmas and Unlimited gift boxes?
-
Can I order my Christmas or Unlimited gift box online?
-
What is the Unlimited Gift Box and how much does it cost?
-
How do I book with my gift card?
Other questions
-
How do I report lost property?
-
What can I do if I have a complaint?
-
Can I bring in my own food and drink?
-
How long are adverts & trailers?
-
Why am I not receiving Cineworld email communications?
-
How can I check a cinema has merchandise left?
-
Does this website use cookies?
-
Is smoking and/or vaping permitted in cinemas?
-
How do I make a charity donation request?
-
Do you still offer My Cineworld Plus?
-
Can I take bulky items into the auditoriums?
-
Where can I get the nutritional information on the products sold in your cinemas?
-
Hot Bites - Basildon
Cinema Closures
-
Which cinemas are closing and when?
-
Why are these cinemas closing?
-
Will there be any interruption to films and events?
-
What will happen to my Unlimited membership?
-
What if I can't visit a nearby Cineworld to use my Unlimited Card?
-
I have a Cineworld gift card I want to use
-
I have a membership at Poole or Weymouth
-
I have a membership at Leigh
-
I have a membership at Castleford
-
I have a membership at Middlesborough
-
I have a membership at Northampton
-
I have a membership at Nottingham
-
I want a refund for my membership or just joined Unlimited
Private Hire
-
How much is it to hire a screen?
-
How long are private hire quotes valid for?
-
What do I do if I need to cancel my Private Hire booking?
-
Can I hire multiple screens or the whole cinema?
-
How many people can I invite to my Private Hire screening?
-
How do I make changes to my Private Hire booking?
-
Is there an age limit for guests attending Private Hire screenings?
-
Can I hire special format screens for Private Hire?
-
Im a corporate customer and interested in booking a venue or screen for a conference, premiere, multimedia screening.
