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What is a third party voucher?
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How do I use my third party voucher?
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Bookings can only be cancelled if booked using a MyCineworld account, up to 2 hours before your scheduled performance. If you choose to cancel your booking, vouchers cannot be refunded and we are unable to reinstate your current voucher code as this will show as redeemed. You can contact our Customer Service team here or via the relevant Social Media channels where a replacement voucher may be offered.
For Tesco Clubcard Vouchers and Three Mobile customers – If you choose to cancel your performance, Cineworld are unable to provide replacement vouchers for this and you would need to contact Tesco or Three Mobile with proof of cancellation where they may provide you with a replacement voucher. For further information, please check the terms and conditions directly with Tesco or Three Mobile
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What happens if my booking is cancelled by Cineworld?
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What if I change my mind after purchasing a third party voucher?
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My booking timed out and now my voucher shows as redeemed, but I’ve not received a confirmation email
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Can I use third party vouchers to book directly in cinemas?
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Host
Duration
Description
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cineworlduk.freshdesk.com
1 year
Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w
cineworlduk.freshdesk.com
Session
Contains the shard ID at which the account runs on.
_x_m
cineworlduk.freshdesk.com
Session
Contains the state of the shard.
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cineworlduk.freshdesk.com
Session
Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session
cineworlduk.freshdesk.com
Session
An encrypted hash that stores the secret key and id of the login attempt.
user_credentials
cineworlduk.freshdesk.com
2 months
Used for user authentication.
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cineworlduk.freshdesk.com
Session
Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type
cineworlduk.freshdesk.com
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Used to check if the order is ascending or descending for custom ticket filters.
wf_filter
cineworlduk.freshdesk.com
Session
Denotes which filter is applied for the tickets list.