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  • What is a third party voucher?
  • How do I use my third party voucher?
  • What happens to my voucher if I need to make a change to my booking?
  • If Cineworld cancels your booking, our Customer Service team will contact you confirming the cancellation and will also send you a replacement voucher for vouchers that have been purchased from the likes of Blue Light, Reward Gateway, Next Jump etc.

    For Tesco Clubcard Vouchers and Three Mobile customers – As Cineworld are unable to provide replacement vouchers for these, customers will need to contact Tesco or Three directly with proof of cancellation where Tesco or Three will provide you with replacement vouchers. For further information, please check the terms and conditions directly with Tesco or Three Mobile.

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  • What if I change my mind after purchasing a third party voucher?
  • My booking timed out and now my voucher shows as redeemed, but I’ve not received a confirmation email
  • Can I use third party vouchers to book directly in cinemas?