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What is a third party voucher?
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How do I use my third party voucher?
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What happens to my voucher if I need to make a change to my booking?
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What happens if my booking is cancelled by Cineworld?
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What if I change my mind after purchasing a third party voucher?
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If your booking times out and your voucher shows as redeemed, you need to contact our Customer Service team here or reach out to us via the relevant Social Media channels where a replacement voucher may be offered.
For Tesco Clubcard Vouchers and Three Mobile customers – If a booking times out on our website and your voucher shows as redeemed, Cineworld are unable to provide replacement vouchers for this and you would need to contact Tesco or Three Mobile with proof of your void booking, where they themselves will provide you with a replacement voucher. For further information, please check the terms and conditions directly with Tesco or Three Mobile. A member of the Customer Service team or Social Media team can confirm if a booking was successful or void.
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Can I use third party vouchers to book directly in cinemas?
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Duration
Description
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cineworlduk.freshdesk.com
1 year
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cineworlduk.freshdesk.com
Session
Contains the shard ID at which the account runs on.
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cineworlduk.freshdesk.com
Session
Contains the state of the shard.
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cineworlduk.freshdesk.com
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helpdesk_node_session
cineworlduk.freshdesk.com
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An encrypted hash that stores the secret key and id of the login attempt.
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cineworlduk.freshdesk.com
2 months
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cineworlduk.freshdesk.com
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Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
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cineworlduk.freshdesk.com
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cineworlduk.freshdesk.com
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Denotes which filter is applied for the tickets list.