-
Is there a new app and website?
-
I can't book for friend and family
-
My app is not working
-
I can't see my picture in the app
-
We understand that changes to familiar features can be disappointing, particularly where they impact the way you have previously managed your bookings.
We appreciate you taking the time to let us know how these updates affect your experience. We will be working on a solution for any areas of optimisation, to ensure an improve experience for our customers.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
-
Can I book companion seats next to a wheelchair space?
-
My child has an under-16 membership, how can they book?
-
I can't find my Refer a Friend code
-
I can't find my previous bookings
-
Can I change my booking if I did not use a MyCineworld account
Cookie Preferences Manager
Your Privacy
We use cookies to give you a better experience in Support | Cineworld
You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings in our cookie banner to change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more details, check out our Privacy Policy link below.
View Privacy PolicyStrictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems, but do not store any person information. They are usually set in response to your actions that triggers a request for services, such as setting your privacy preferences, logging in or filling forms. You can change your browser settings to alert you about these cookies, but some parts of the Website may not work.
View Cookies
| Name | Host | Duration | Description |
|---|---|---|---|
| _fw_crm_v | cineworlduk.freshdesk.com | 1 year | Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User). |
| _x_w | cineworlduk.freshdesk.com | Session | Contains the shard ID at which the account runs on. |
| _x_m | cineworlduk.freshdesk.com | Session | Contains the state of the shard. |
| _helpkit_session | cineworlduk.freshdesk.com | Session | Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid! |
| helpdesk_node_session | cineworlduk.freshdesk.com | Session | An encrypted hash that stores the secret key and id of the login attempt. |
| user_credentials | cineworlduk.freshdesk.com | 2 months | Used for user authentication. |
| wf_order | cineworlduk.freshdesk.com | Session | Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc. |
| wf_order_type | cineworlduk.freshdesk.com | Session | Used to check if the order is ascending or descending for custom ticket filters. |
| wf_filter | cineworlduk.freshdesk.com | Session | Denotes which filter is applied for the tickets list. |