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Is there a new app and website?
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I can't book for friend and family
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My app is not working
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I can't see my picture in the app
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I'm unhappy with these changes
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Can I book companion seats next to a wheelchair space?
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My child has an under-16 membership, how can they book?
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I can't find my Refer a Friend code
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I can't find my previous bookings
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You can change your seats for any new bookings via the link in your booking confirmation email, in your My Cineworld account and within the app.
Refunds can also be made using the booking confirmation email, as long as the request is made 2 hours before the start time of the film, in accordance with our online terms of use.
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| Name | Host | Duration | Description |
|---|---|---|---|
| _fw_crm_v | cineworlduk.freshdesk.com | 1 year | Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User). |
| _x_w | cineworlduk.freshdesk.com | Session | Contains the shard ID at which the account runs on. |
| _x_m | cineworlduk.freshdesk.com | Session | Contains the state of the shard. |
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| helpdesk_node_session | cineworlduk.freshdesk.com | Session | An encrypted hash that stores the secret key and id of the login attempt. |
| user_credentials | cineworlduk.freshdesk.com | 2 months | Used for user authentication. |
| wf_order | cineworlduk.freshdesk.com | Session | Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc. |
| wf_order_type | cineworlduk.freshdesk.com | Session | Used to check if the order is ascending or descending for custom ticket filters. |
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