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Is there a new app and website?
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I can't book for friends and family
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Unfortunately, customers under the age of 16 are unable to create MyCineworld accounts and therefore book online.
If your child requires a physical card to book in-cinema or you would like to discuss your options for them, or you, booking online, please contact us to discuss.
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My app is not working
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I can't see my picture in the app
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I'm unhappy with these changes
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Can I book companion seats next to a wheelchair space?
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I can't find my Refer a Friend code
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I can't find my previous bookings
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Can I change my booking if I did not use a MyCineworld account
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| Name | Host | Duration | Description |
|---|---|---|---|
| _fw_crm_v | cineworlduk.freshdesk.com | 1 year | Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User). |
| _x_w | cineworlduk.freshdesk.com | Session | Contains the shard ID at which the account runs on. |
| _x_m | cineworlduk.freshdesk.com | Session | Contains the state of the shard. |
| _helpkit_session | cineworlduk.freshdesk.com | Session | Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid! |
| helpdesk_node_session | cineworlduk.freshdesk.com | Session | An encrypted hash that stores the secret key and id of the login attempt. |
| user_credentials | cineworlduk.freshdesk.com | 2 months | Used for user authentication. |
| wf_order | cineworlduk.freshdesk.com | Session | Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc. |
| wf_order_type | cineworlduk.freshdesk.com | Session | Used to check if the order is ascending or descending for custom ticket filters. |
| wf_filter | cineworlduk.freshdesk.com | Session | Denotes which filter is applied for the tickets list. |