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Is there a new app and website?
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I can't book for friend and family
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My app is not working
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Unlimited member pictures will still be displayed within the mobile and desktop versions of your MyCineworld/ Unlimited account.
Upon scanning your digital card or ticket within the cinema, your image will be displayed for the cinema team to complete verification.
If you want to change your picture, please submit a clear passport style picture in your request, selecting Update Your Details from the drop-down list from our contact form here.Was this article helpful?
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I'm unhappy with these changes
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Can I book companion seats next to a wheelchair space?
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My child has an under-16 membership, how can they book?
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I can't find my Refer a Friend code
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I can't find my previous bookings
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Can I change my booking if I did not use a MyCineworld account
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| Name | Host | Duration | Description |
|---|---|---|---|
| _fw_crm_v | cineworlduk.freshdesk.com | 1 year | Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User). |
| _x_w | cineworlduk.freshdesk.com | Session | Contains the shard ID at which the account runs on. |
| _x_m | cineworlduk.freshdesk.com | Session | Contains the state of the shard. |
| _helpkit_session | cineworlduk.freshdesk.com | Session | Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid! |
| helpdesk_node_session | cineworlduk.freshdesk.com | Session | An encrypted hash that stores the secret key and id of the login attempt. |
| user_credentials | cineworlduk.freshdesk.com | 2 months | Used for user authentication. |
| wf_order | cineworlduk.freshdesk.com | Session | Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc. |
| wf_order_type | cineworlduk.freshdesk.com | Session | Used to check if the order is ascending or descending for custom ticket filters. |
| wf_filter | cineworlduk.freshdesk.com | Session | Denotes which filter is applied for the tickets list. |