-
How do I make a booking online with my Unlimited card?
-
Yes! Make your bookings online through your My Cineworld account or in the Cineworld App – simple! You’ll need to show your Unlimited Card (plastic or digital) at the cinema together with your ticket. If you booking includes tickets for any other Unlimited members, they’ll also need to show their Unlimited card at the ticket check point too. Any customer who is unable to produce a valid Unlimited Card may be refused admission.
If you can’t make it to a screening you have booked, please make sure you cancel it in the My Bookings section of your online account. Cancellation is available up to 120 minutes (2 hours) prior to the start of the booked performance and only for bookings made directly on the website through your My Cineworld account. Repeated failure to collect booked tickets may be treated as misuse of an Unlimited Card, which could mean that you won’t be allowed to make online ticket bookings in the future.
As mentioned above, Unlimited members on lower tiers can now book for higher ones and pay the uplift online
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article
-
What films can I book in advance?
-
Can I book in advance at the cinema?
-
Can I upgrade to special seating?
-
How many movies can I book in advance with my Unlimited card?
-
How do I cancel an online booking?
-
Can I make changes to an existing booking?
-
When can I collect tickets I booked online?
-
Can I collect tickets at the cinema if I have booked them online?
-
What do I need to collect my advanced booking tickets?
-
Do I need to collect physical tickets at the cinema?
-
Can I book tickets for a cinema outside of my membership group online?
-
What is the Friends & Family list?
-
How do I add people to my Friends and Family list?
Cookie Preferences Manager
Your Privacy
We use cookies to give you a better experience in Support | Cineworld
You can learn more about what kind of cookies we use, why, and how from our Privacy Policy. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings in our cookie banner to change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. For more details, check out our Privacy Policy link below.
View Privacy PolicyStrictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems, but do not store any person information. They are usually set in response to your actions that triggers a request for services, such as setting your privacy preferences, logging in or filling forms. You can change your browser settings to alert you about these cookies, but some parts of the Website may not work.
View Cookies
Name
Host
Duration
Description
_fw_crm_v
cineworlduk.freshdesk.com
1 year
Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w
cineworlduk.freshdesk.com
Session
Contains the shard ID at which the account runs on.
_x_m
cineworlduk.freshdesk.com
Session
Contains the state of the shard.
_helpkit_session
cineworlduk.freshdesk.com
Session
Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session
cineworlduk.freshdesk.com
Session
An encrypted hash that stores the secret key and id of the login attempt.
user_credentials
cineworlduk.freshdesk.com
2 months
Used for user authentication.
wf_order
cineworlduk.freshdesk.com
Session
Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type
cineworlduk.freshdesk.com
Session
Used to check if the order is ascending or descending for custom ticket filters.
wf_filter
cineworlduk.freshdesk.com
Session
Denotes which filter is applied for the tickets list.