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How do I report lost property?
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What can I do if I have a complaint?
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Can I bring in my own food and drink?
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How long are adverts & trailers?
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Why am I not receiving Cineworld email communications?
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How can I check a cinema has merchandise left?
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Yes, we do. "Cookies" are small pieces of information that are stored by your browser on your computer. Our cookies contain information that we can use to identify you and allow us to efficiently operate the Login service. The information stored within the cookie is encoded and restricted so only Cineworld and its agents are allowed access. We will use this information to track site usage, tailor site content, and prevent service abuse. For more information about the Cookies we use and to select which cookies you wish to allow, please visit our Cookies Policy. If you are using Internet Explorer, please note that Cookies and JavaScript should be turned on to make the most of the site, on Safari, JavaScript must be enabled.
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Is smoking and/or vaping permitted in cinemas?
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How do I make a charity donation request?
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Do you still offer My Cineworld Plus?
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Can I take bulky items into the auditoriums?
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Where can I get the nutritional information on the products sold in your cinemas?
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View Cookies
Name
Host
Duration
Description
_fw_crm_v
cineworlduk.freshdesk.com
1 year
Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w
cineworlduk.freshdesk.com
Session
Contains the shard ID at which the account runs on.
_x_m
cineworlduk.freshdesk.com
Session
Contains the state of the shard.
_helpkit_session
cineworlduk.freshdesk.com
Session
Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session
cineworlduk.freshdesk.com
Session
An encrypted hash that stores the secret key and id of the login attempt.
user_credentials
cineworlduk.freshdesk.com
2 months
Used for user authentication.
wf_order
cineworlduk.freshdesk.com
Session
Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type
cineworlduk.freshdesk.com
Session
Used to check if the order is ascending or descending for custom ticket filters.
wf_filter
cineworlduk.freshdesk.com
Session
Denotes which filter is applied for the tickets list.