How do I cancel my Unlimited card? :

What is Unlimited?
Is there a minimum contract period?
What are the benefits of Unlimited?
What happens after the minimum contract term?
How do I cancel my Unlimited card?

Within 14 days of purchase: You have a right to change your mind and cancel within the first 14 days after purchase of your Unlimited membership. However, the amount of your refund may be reduced if you have used your membership during this period. For more information, please see your confirmation of purchase email and the Unlimited Membership Terms.

During your minimum contract term: You may only cancel your membership during your minimum contract term in very limited circumstances or if we make a significant change to the Unlimited scheme or terms and conditions that has a detrimental effect on your membership. Please refer to the Unlimited Membership Terms for more details.

After your minimum contract term: If you change your mind about your membership, you can cancel any time after your minimum contract term (or stop it renewing after your minimum term) by giving notice of termination to the Unlimited team via the contact form or by email to [email protected] (please send your request to cancel from the email address associated with your Unlimited account).

If you pay by monthly Direct Debit and we receive your notice:

- 14 days or more before your next payment date, your membership will end the day before your next payment is due or
- 13 days or less before your next payment date, that payment will be payable and your membership will terminate one month later.

If you joined on or after 2nd October 2024 and you pay by recurring debit/credit card payment and we receive your notice: 10 days or more before your next payment date, your membership will end the day before your next payment is due or 9 days or less before your next payment date, that payment will be payable and your membership will terminate one month later.

For more information about how to cancel and your rights please refer to the Unlimited Membership Terms.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Your e-mail address *

Let us know how can we improve this article! *

Need more information

Difficult to understand

Inaccurate/irrelevant content

Missing/broken link

Select at least one of the reasons

Please give your comments

CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article