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How do I get a refund?
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You can change your seats for any new bookings via the link in your booking confirmation email, in your My Cineworld account and within the app. This can be done up to the advertised start time of the film.
Refunds can also be made using the booking confirmation email, as long as the request is made 2 hours before the start time of the film, in accordance with our online terms of use.
You will be unable to change the time of the film or the location and will need to refund your booking to make any such changes.
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Do I need to collect my tickets if I book online or via the app?
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When will films be on sale to book?
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How do I find out if a film is on sale?
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Why are some films not shown at my local Cineworld?
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What are the current film classifications?
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