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What payment methods do you accept?
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How do I know if my booking has been confirmed?
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Do you offer E-Tickets?
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Do you auto cancel or refund tickets?
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Do I need to show my student, senior citizen ID or Unlimited card?
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It is not possible to alter or amend an existing booking, however if you have a valid My Cineworld account you may cancel your booking up to 2 hours before the performance, provided you made your booking whilst logged in to your My Cineworld account. To cancel your booking simply log in to your account on the website, then select the ‘My bookings’ tab and select the ‘cancel booking’ option at the bottom of the page or if using the app, go to View e-tickets and follow the steps on screen to cancel and re-book your tickets. The original booking fee is non-refundable.
Tickets purchased at the cinema or booked online without using a My Cineworld account will not be refundable. Please see section 7.13 of our Online Terms of Use for more details.
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Do you charge a booking fee?
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View Cookies
Name
Host
Duration
Description
_fw_crm_v
cineworlduk.freshdesk.com
1 year
Freshchat/Freshworks cookie (Used to track Visitor/User identity and chat sessions performed by the User).
_x_w
cineworlduk.freshdesk.com
Session
Contains the shard ID at which the account runs on.
_x_m
cineworlduk.freshdesk.com
Session
Contains the state of the shard.
_helpkit_session
cineworlduk.freshdesk.com
Session
Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid!
helpdesk_node_session
cineworlduk.freshdesk.com
Session
An encrypted hash that stores the secret key and id of the login attempt.
user_credentials
cineworlduk.freshdesk.com
2 months
Used for user authentication.
wf_order
cineworlduk.freshdesk.com
Session
Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc.
wf_order_type
cineworlduk.freshdesk.com
Session
Used to check if the order is ascending or descending for custom ticket filters.
wf_filter
cineworlduk.freshdesk.com
Session
Denotes which filter is applied for the tickets list.