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Who do I contact if I have an issue with my digital Unlimited card?
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How do I get a digital Unlimited card?
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How do I use the digital Unlimited card?
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How can I order a replacement physical Unlimited card?
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How do I update my photo on my digital Unlimited card?
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What if I still require a physical Unlimited card?
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Can I cancel my membership through the app?
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Can I sign up for Unlimited via the mobile app?
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Unfortunately, customers under the age of 16 are unable to create MyCineworld accounts and therefore book online.
If your child requires a physical card to book in-cinema or you would like to discuss your options for them, or you, booking online, please contact us to discuss your requirements further.
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Can I manage my Unlimited membership via the mobile app?
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I have opened the app and my digital card is not displayed?
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Can I use the digital Unlimited card instead of my plastic card?
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Can I continue using my plastic Unlimited card?
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How do I reset my password?
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If I sign up to Unlimited, will I still receive a physical card?
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My phone won't allow me to download the Cineworld app
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| Name | Host | Duration | Description |
|---|---|---|---|
| _x_w | cineworlduk.freshdesk.com | Session | Contains the shard ID at which the account runs on. |
| _x_m | cineworlduk.freshdesk.com | Session | Contains the state of the shard. |
| _helpkit_session | cineworlduk.freshdesk.com | Session | Your secret key for verifying cookie session data integrity. If you change this key, all old sessions will become invalid! |
| helpdesk_node_session | cineworlduk.freshdesk.com | Session | An encrypted hash that stores the secret key and id of the login attempt. |
| user_credentials | cineworlduk.freshdesk.com | 2 months | Used for user authentication. |
| wf_order | cineworlduk.freshdesk.com | Session | Used to check in which the order the tickets are filtered for custom ticket filters eg: due_by, agent_responded_at, requester_responded_at, etc. |
| wf_order_type | cineworlduk.freshdesk.com | Session | Used to check if the order is ascending or descending for custom ticket filters. |
| wf_filter | cineworlduk.freshdesk.com | Session | Denotes which filter is applied for the tickets list. |