What happens if a screening is cancelled by the cinema? :

How do I cancel my booking?
Are bookings refundable?
Do you auto cancel or refund tickets?
What happens if a screening is cancelled by the cinema?
What happens if a screening is cancelled by the cinema?

If you have booked tickets online and the screening is cancelled by the cinema, our Customer Service team will endeavour to contact you via the email address you used to book your tickets from, with as much notice as possible. They will also arrange to refund you the full booking amount back to your original payment method, within 3-5 working days.

If you have booked tickets directly in the cinema and you arrive to find your screening has been cancelled, please speak to a member of the team who will refund your booking or swap you into any suitable alternative performance.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Your e-mail address *

Let us know how can we improve this article! *

Need more information

Difficult to understand

Inaccurate/irrelevant content

Missing/broken link

Select at least one of the reasons

Please give your comments

CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article
What about vouchers?